Michigan Secretary of State Jocelyn Benson has released a report on how to improve service at branch offices around the state. Benson completed a tour of all 131 SoS branch offices and talked with employees and customers to gather information for her recommendations. Among the items on her list are upgrading online services, providing targeted support to the highest-volume customers, revamping the self-service kiosks, creating a supportive culture for employees, and improving the physical environment of the offices. You can find Benson’s full report here.
